Terms of Service

1. Agreement to These Terms

By engaging RHPA Services Group Pty Ltd ("we", "us", "our"), requesting a quote, or accepting a written proposal, you ("the client") agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not engage our services. These terms apply together with any written proposal, engagement letter, or scope of work agreed between us.

2. Who We Are

RHPA Services Group Pty Ltd is a professional services group based in Perth, Western Australia. Our Australian Business Number is ABN 92 702 528 185 and our website is rhpaservicesgroup.site. All references to "the company" in these terms mean RHPA Services Group Pty Ltd.

3. Scope of Services

The services we provide are limited to those described in your written proposal, engagement letter, or confirmed quote. Any work outside the agreed scope will only be undertaken after the scope is varied in writing and any additional fees are agreed. We will provide services with reasonable care, skill, and diligence consistent with professional standards in our industry.

4. Quotes, Proposals, and Engagement

• Quotes and proposals are valid for 30 days from the date issued unless otherwise stated in writing.
• A quote is an estimate based on the information available at the time it is prepared. If the scope, timing, or underlying assumptions change, the quoted fees may need to be revised.
• An engagement is formed when you accept a quote or proposal in writing, including by email.
• We reserve the right to decline or discontinue any engagement at our reasonable discretion.

5. Fees, Invoicing, and Payment

• Fees are stated in Australian dollars and are exclusive of GST unless otherwise stated. GST will be added where applicable in accordance with Australian tax law.
• Invoices are payable within 14 days of the invoice date unless another payment term is agreed in writing.
• Some engagements may require a deposit or progress payments, which will be set out in your proposal.
• Overdue invoices may attract interest and reasonable recovery costs as permitted by law.
• Disbursements and third-party costs incurred on your behalf will be passed on at cost or as disclosed in your proposal.

6. Client Obligations

You agree to provide accurate, complete, and timely information, documents, and access reasonably required for us to perform the services. Delays caused by late or incomplete information may affect timelines and fees. You are responsible for the accuracy of information you supply and for decisions you make based on our deliverables.

7. Timelines and Deliverables

Any dates or timeframes we provide are estimates given in good faith. While we take reasonable steps to meet agreed timelines, we are not liable for delays caused by circumstances beyond our reasonable control, including delays by third parties, or by your failure to provide required information or approvals.

8. Australian Consumer Law

Nothing in these Terms of Service excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law in Australia which cannot lawfully be excluded, restricted, or modified.

Where the Australian Consumer Law applies and we are a supplier of services to you, our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your contract with us, or to compensation for the reduction in value of the services. You are also entitled to compensation from us for any other reasonably foreseeable loss or damage caused by a failure in our services. If the failure does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time and, where this is not done, to cancel the contract and obtain a refund for the unperformed portion of the services.

Subject to the paragraph above, and to the fullest extent permitted by law, all other warranties, conditions, and representations in relation to our services, whether express or implied, are excluded.

9. Limitation of Liability

To the maximum extent permitted by law, and except for liability that cannot be excluded under the Australian Consumer Law:

• Our total aggregate liability arising out of or in connection with an engagement is limited to the fees paid by you for the specific services that gave rise to the claim.
• We are not liable for indirect, incidental, special, or consequential loss, including loss of profit, loss of business, or loss of data.
• Where the Australian Consumer Law applies and permits limitation, our liability for a failure to comply with a consumer guarantee may be limited, at our option, to resupplying the services or paying the cost of having the services resupplied.

10. Intellectual Property

All pre-existing materials, templates, tools, systems, and know-how used in delivering services remain our property or the property of their respective owners. Upon full payment of our fees, you receive a licence to use the deliverables prepared specifically for you for their intended purpose, unless otherwise agreed in writing. You retain ownership of materials you provide to us.

11. Confidentiality

Both parties agree to keep confidential all non-public information disclosed by the other party in connection with an engagement, and to use such information only for the purposes of the engagement. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

12. Privacy

We handle personal information in accordance with our Privacy Policy and applicable Australian privacy laws. Our Privacy Policy forms part of these Terms of Service.

13. Suspension and Termination

Either party may terminate an engagement by giving 14 days' written notice, or immediately if the other party breaches a material term of these terms and fails to remedy the breach within 10 business days of written notice. You remain liable for fees for services performed, work in progress, and committed costs up to the date of termination.

14. Force Majeure

We are not liable for any failure or delay in performing our obligations caused by events beyond our reasonable control, including natural disasters, industrial action, power or network outages, government restrictions, or other similar events.

15. Website Use

Content on this website is provided for general information purposes only and does not constitute professional advice for your specific circumstances. You should obtain advice tailored to your situation before acting on any information contained on this site. We do not guarantee that the website will be available uninterrupted or error-free.

16. Governing Law

These Terms of Service are governed by the laws of Western Australia and the Commonwealth of Australia. The parties submit to the non-exclusive jurisdiction of the courts of Western Australia.

17. Changes to These Terms

We may update these Terms of Service from time to time. The current version will always be published on this page with the date of last revision. The terms that apply to your engagement are the terms in force at the time your engagement is formed, unless we agree otherwise in writing.

18. Contact Us About These Terms

If you have any questions about these Terms of Service, please contact us:

• Email: ceo@rhpaservicesgroup.site
• Company: RHPA Services Group Pty Ltd
• ABN: 92 702 528 185
• Location: Perth, Western Australia
• Website: rhpaservicesgroup.site