Privacy Policy

1. Who we are

RHPA Services Group Pty Ltd (ABN 92 702 528 185) (“we”, “us”, “our”) is a professional services group based in Perth, Western Australia, operating through our website at https://rhpaservicesgroup.site. We respect your privacy and are committed to handling personal information responsibly and transparently.

2. Our commitment under the Australian Privacy Principles

We are bound by the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs) set out in that Act. This policy explains how we apply those principles to the personal information we collect and hold. Where this policy refers to the APPs, it is intended to reflect our obligations under the Privacy Act as amended from time to time.

3. What personal information we collect

The types of personal information we may collect include:

• your name and contact details, including your email address and suburb or location;
• details of your enquiry, including the services you are interested in and any project requirements you share with us;
• business details you provide, such as your organisation name, billing contact or Australian Business Number, where relevant to a commercial engagement;
• records of our correspondence with you, including emails and messages sent through our website forms; and
• technical information about your use of our website, such as pages viewed, browser type and general location data.

We do not ordinarily collect sensitive information (such as health information or information about racial or ethnic origin). If we ever need to collect sensitive information, we will seek your consent first and will only collect it where it is reasonably necessary for our functions.

4. How we collect personal information

We collect personal information directly from you wherever practicable, including when you:

• submit our contact form or quote request form on this website;
• send us an email at ceo@rhpaservicesgroup.site;
• engage us to provide services; or
• communicate with us about an existing engagement.

We may also collect limited technical information automatically when you browse our website, through cookies and analytics tools (see section 9 below).

5. Why we collect personal information

We collect, hold, use and disclose personal information for purposes that are reasonably necessary for our business functions, including to:

• respond to your enquiries and provide information about our services;
• prepare quotes and proposals requested through our quote page;
• deliver, administer and improve the professional services we provide;
• manage our business operations, records, billing and accounting;
• communicate with you about an engagement or about matters you have asked us to follow up; and
• comply with our legal and regulatory obligations, including tax and record-keeping obligations that apply to us as an Australian company.

We will not use your personal information for direct marketing without your consent or another lawful basis under the APPs, and you may opt out of any marketing communication at any time by replying to our email or writing to us.

6. Disclosure of personal information

We do not sell or rent personal information. We may disclose personal information to:

• service providers who assist us to operate our business, such as website hosting, email and analytics providers, under obligations to handle the information appropriately;
• professional advisers, such as our accountants or auditors, where reasonably required;
• government bodies, regulators or law enforcement agencies where disclosure is required or authorised by law; and
• any other person with your consent, or where you would reasonably expect the disclosure in the circumstances.

7. Overseas disclosure

Some of our service providers, including cloud hosting and email providers, may store or process data on servers located outside Australia. Where personal information is likely to be disclosed to an overseas recipient, we take reasonable steps, consistent with APP 8, to ensure that the recipient handles that information in accordance with the APPs and that appropriate safeguards are in place.

8. Security and retention of personal information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure, consistent with APP 11. These steps include limiting access to personal information to people who need it for their role and using reputable technology providers. We retain personal information only for as long as it is needed for the purposes described in this policy, or as required by law, after which it is securely destroyed or de-identified.

9. Cookies and website analytics

Our website may use cookies and similar technologies to support its functionality and to help us understand how visitors use the site. Cookies are small files stored by your browser. You can configure your browser to refuse cookies or to alert you when cookies are being used; however, some parts of the website may not function fully without them. Analytics information we collect is used in aggregate form to improve the website and our services.

10. Access to and correction of your personal information

Under APP 12 and APP 13, you have a right to request access to the personal information we hold about you and to request correction of information that is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email us at ceo@rhpaservicesgroup.site. We will respond within a reasonable period and, where permitted, provide access free of charge. If we decline a request, we will give you written reasons and information about how you may complain.

11. Complaints and enquiries

If you believe we have breached the Australian Privacy Principles or the Privacy Act, or if you have any question about this policy, please contact us at ceo@rhpaservicesgroup.site. Please include details of your concern so we can investigate. We will acknowledge your complaint promptly and aim to resolve it fairly and within a reasonable timeframe. If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. The current version will always be published on this page, together with the date of the most recent update. Continued use of our website after an update constitutes acceptance of the revised policy.

13. How to contact us

Privacy enquiries and requests can be directed to:

Privacy Contact — RHPA Services Group Pty Ltd
ABN 92 702 528 185
Perth, Western Australia
Email: ceo@rhpaservicesgroup.site
Website: https://rhpaservicesgroup.site